Privacy Policy

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Privacy Policy

Last Updated: 05 January 2025

At VLS Aesthetics ("we", "our", "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website vickyleighschofieldaesthetics.com, book an appointment, or otherwise interact with us.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are a nurse-led aesthetics clinic providing cosmetic treatments such as [anti-ageing injectables, dermal fillers, fat-dissolving injections, etc.]. Our website is hosted by GoDaddy, which provides us with the online platform to promote our services and manage bookings securely.

2. Information We Collect

We may collect and process the following types of personal information:

a) When you visit our website:

• IP address
• Browser type and version
• Pages visited and time spent
• Cookies and tracking data (see Section 7)
   

b) When you book an appointment or fill out a contact form:

• Full name
• Email address
• Phone number
• Date of birth
• Medical history and relevant health information (for treatment purposes)
• Payment and billing information (via secure third-party providers)
   

3. How We Use Your Information

We use your personal information to:

• Manage appointments and bookings
• Assess treatment suitability and maintain medical records
• Respond to enquiries or requests
• Send appointment confirmations and reminders
• Comply with legal and regulatory requirements
• Improve our services and website functionality
   

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Consent – when you agree to receive marketing emails or provide health information.
• Contract – to provide the treatments or services you’ve requested.
• Legal obligation – to comply with medical recordkeeping or tax laws.
• Legitimate interest – to improve our services and communicate with clients.
   

5. How We Store and Protect Your Data

Your data is securely stored on systems hosted by GoDaddy and other trusted third-party providers (e.g., our booking platform or payment processors). We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or misuse.

We retain your information for as long as necessary to fulfil our legal, medical, and operational obligations, typically for up to 7 years after your last treatment (as per industry standards).

6. Sharing Your Information

We will never sell or rent your data. We only share your information with:

• Booking or CRM software providers to manage appointments
• Payment processors (e.g., Stripe, PayPal) for secure transactions
• Healthcare regulators or legal authorities if legally required
• Our professional advisors or insurers for compliance and risk management
   

All third-party service providers are GDPR-compliant and only process your data under our instruction.

7. Cookies and Tracking

Our website uses cookies to enhance user experience and track website performance. You may opt out or manage cookies via your browser settings.

Cookies may be used for:

• Analytics (e.g., Google Analytics)
• Booking or session tracking
• Security and functionality
   

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

To exercise any of these rights, please contact us at the details below.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

VLS Aesthetics - Retford UK
Phone: +44.7380532462
Address: Refine Surgical, West Carr Road, Ordsall, Retford, UK